SHIPPING RATES

New Zealand

• Orders over NZ $200 - Complimentary NZ Post Express Shipping
  - Or NZD $10 Shipping fee

Australia 

• Orders over - AUD $200 - Complimentary DHL Express Shipping
  - Or AUD $20 Shipping fee

United States & Canada

• Orders over - USD $150 - Complimentary   DHL Express Shipping
  - Or USD $20 Shipping fee

United Kingdom & Europe

• Orders over -  EURO €150 - Complimentary DHL Express Shipping
  - Or EURO €20 Shipping fee
  

Rest of the World

• Orders over - NZD $300 - Complimentary DHL Express Shipping
  - Or NZD $40 Shipping fee
  

Free Shipping Codes

• Our Rewards customers can redeem loyalty points for Free Shipping vouchers - valid for both NZ and International customers.

RETURNS & EXCHANGES

• 14 Day Returns - no restocking fee for returns or exchanges. Please see full returns policy here
  The only exception for this is orders returned after accepting our USA Tariffs terms and conditions where our restocking policy will apply.
  
  We aim to dispatch all orders within 2-3 business days. Orders are processed between Monday - Friday, with weekend or public holiday orders processed on the following business day. Should you require your order urgently, please contact us at online@stolengirlfriendsclub.com and our team will do our best to accomodate your request.
  
  Delivery updates and timelines are determined by our courier partners, which are out of our control. All tracking and delivery information is emailed upon dispatch and can also be located at any time in your customer portal.
  

Cancellations are not permitted for delays caused by issues within the courier network.

An invoice will be included with your order; please use the order number for returns or exchanges.

For questions or assistance, please email online@stolengirlfriendsclub.com.

If the product you wish to purchase is not available you will be notified by the online team and refunded as soon as-possible. 

Should you request to have your order delivered without signature, please leave a note for our care team in your order notes. 

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

Please keep in mind that International orders may be subject to local taxes or duties. The payment and knowledge of these charges that may apply to your purchase is not the responsibility of Stolen Girlfriends Club, of which we have no control over.

A NOTE ON UNITED STATES TARIFFS & INTERNATIONAL TAXES:

All orders with delivery into the United States of America are currently subject to taxes and a tariff charge made payable to US Customs - regrettably it is a mandate outside of our control.
We provide the tax and tariff calculation prior to checkout for US customers and any orders returned after initially accepting the tariff and tax charges will be subject to a restocking fee deducted from your refund.

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.