Shipping & Returns

 

FREIGHT OPTIONS 

New Zealand

NZ Post - Courier Post

$5 NZD overnight service 
or free over $200 NZD.

 

1-2 Working Days

 Please allow for extra time for rural delivery

Australia


DHL Express

$15 NZD DHL express ship,
or free over $299 NZD.

2-5 Working Days

Worldwide


DHL Express

$25 NZD DHL express ship,
or free over $299 NZD.

5-8 Working Days

Purchases over $299 NZD will not be charged international shipping costs 

$25NZD is the flat rate for international postage regardless of parcel size, number of items or weight

$15NZD is the flat rate for Australian postage regardless of parcel size, number of items or weight

  

 

Items will only be posted on working days. If you place an order during the weekend or a New Zealand public holiday, your order will not be processed until the next working day. Cancellations are not permitted for orders that arrive later than expected.

You will also receive an invoice with your order, please reference this order number in case of a return or exchange.

For any questions regarding your order please email online@stolengirlfriendsclub.com 

STOCK AVAILABILITY:

If the product you wish to purchase is not available you will be notified by the online team and refunded as soon as possible.

DELIVERIES WITHOUT SIGNATURE

You may request your delivery to be left without a signature (e.g. on front doorstep). Please enter this request in delivery notes. 

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

RETURNS AND EXCHANGES:

PEACE OF MIND

If you wish to exchange an item please email online@stolengirlfriendsclub.com as soon as possible to reserve another item. Items may only be exchanged for other items on stolengirlfriendsclub.com or at in person at our flag ship stores in New Zealand. Clothes must be unworn with all original tags still attached. Your credit will be processed within five working depending on your banks processing time. No returns or exchanges on sale items.

DOWNLOAD OUR RETURNS FORM HERE

 

INTERNATIONAL TAXES + DUTIES

Please keep in mind that what you online shop this does not include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country. 

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.

FAULTY ITEMS

Please email online@stolengirlfriendsclub.com with images and the description of what the fault appears to be and how the item has been cared for. Once received a member from our online team will be in touch. However, if any import duty, customs fees and levies were charged, these are not refundable. If the fault is caused by the customer or has occurred outside the warranty time frame(jewellery only), the return may be accepted however any repair cost will be at your own expense.

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

JEWELLERY RETURNS

Jewellery returns will be handled in the same manner. However, it is important to recognise that there are no returns or exchanges permitted for earrings. this is due to concern for hygiene. Please choose carefully.

JEWELLERY WARRANTY

This is one year from purchase date. Proof of purchase is compulsory when returning any item.

 

COVID-19 UPDATE

Online

Due to the current red alert in Auckland, New Zealand, we are back operating online as usual. Please note that there may be some delays in our current overnight domestic shipping service, due to the large volumes NZ Courier Post is experiencing. 

Our team as always will be taking extra precautions when picking and packing orders, always ensuring health and hygiene standards are carefully followed. We will make sure that we get your order to you as quickly as possible.

If you have any questions regarding the status of your current online order, or have any questions about placing an order please feel free to contact

online@stolengirlfriendsclub.com 

Stores 

We have now opened back up our Auckland Flag Ship stores, and are welcoming back in our SGC family; following the latest government announcement. 

Our stores are back operating at our normal trading hours, 7-days a week - At your pleasure. 

We are following all safety precautions to keep our team and customers safe. When shopping in our physical retail stores we ask that you sign in using the Covid-19 QR tracer app, sanitise and wear a face mask while shopping. 

Shop with the comfort of also knowing that are team are fully vaccinated, and are following strict hygiene procedures. We are still offering our call & collect service and are open 24/7 online if you are unable to return to store.  

CALL - 09-524-0431

CONTACT AND POSTAL ADDRESS:

Return items must be sent by track and trace at your own expense. Please note Stolen Girlfriends Club does not take responsibility for any items lost in the process of returning. Once received, your return will be accepted for either store credit, exchange or refund.

Please send all returns the address can be seen below:

Stolen Girlfriends Club 
608C Rosebank Road
Avondale 1026
Auckland
New Zealand