Shipping & Returns

CLICK & COLLECT - LEVEL 3

 

How does it work?

Simply select the 'Pick up' option when checking out online

You will receive an email once your order is ready to collect from our Mackelvie Street store.

Upon pickup please wait 2 meters away from the contactless pickup point out the front of our store. A member of our staff will bring your order out to you.

all Click & Collect orders will come in a SGC Tote Bag

Please note

Our team are taking extra precautions when picking and packing orders, always ensuring heath and hygiene standards are carefully followed. 

Any questions regarding our Click & Collect process can be emailed to

online@stolengirlfriendsclub.com

Click & Collect operating hours

10AM - 4PM

MONDAY - FRIDAY 

37 Mackelvie Street, Grey Lynn.

20 Nuffeild Street, New Market. 

New Zealand

NZ Post - Courier Post

Free Shipping | Please note - Auckland Parcel Deliveries can be delayed by up to 10 Days

 

2-3 Working Days

(delays)

New Zealand

AUCKLAND EXPRESS SHIPPING

Auckland Central only.

Deliveries are Limited to

Ponsonby, Newmarket, Grey Lynn, Eden Terrace and Parnell, Westmere, Freemans Bay, Sandringham, St Marys Bay, CBD, Morningside.

Friday 9:30 am-4pm.

PLEASE NOTE express orders placed AFTER 4pm Will not be delivered until the next morning.

EXPRESS

Australia

NZ Post E-Parcel
DHL Express

Free Shipping Standard.
DHL Express price by order.

2-5 Working Days

Worldwide

NZ Post International
DHL Express

Standard $30NZD Free Over $100NZD.
DHL Express price by order.

5-8 Working Days

Purchases over $100NZD will not be charged international shipping costs 

$30NZD is the flat rate for international postage regardless of parcel size, number of items or weight

  

COVID-19 UPDATE

Our team are taking extra precautions when picking and packing orders, always ensuring heath and hygiene standards are carefully followed. 

Items will only be posted on working days. If you place an order during the weekend or a New Zealand public holiday, your order will not be processed until the next working day. cancellations are not permitted for orders that arrive later than expected.

You will also receive an invoice with your order, please reference this order number in case of a return or exchange.

STOCK AVAILABILITY:

If the product you wish to purchase is not available you will be notified by the online team and refunded as soon as possible.

DELIVERIES WITHOUT SIGNATURE

You may request your delivery to be left without a signature (e.g. on front doorstep). please enter this request in delivery notes

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

RETURNS AND EXCHANGES:

All returns must be done with ten days from receiving your parcel. If you wish to exchange an item please email online@stolengirlfriendsclub.com as soon as possible to reserve another item. Items may only be exchanged for other items on stolengirlfriendsclub.com. Clothes must be unworn with all original tags still attached. It is crucial that stolen girlfriends club is contacted in advance and made aware of the return. Your credit will be processed within five working depending on your banks processing time. No returns or exchanges on sale items.

DOWNLOAD OUR RETURNS FORM HERE

 

INTERNATIONAL TAXES + DUTIES

Please keep in mind that what you online shop this does not include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country. 

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly

FAULTY ITEMS

Please email online@stolengirlfriendsclub.com with images and the description of what the fault appears to be and how the item has been cared for. Once received a member from our online team will be in touch. However, if any import duty, customs fees and levies were charged, these are not refundable. If the fault is caused by the customer or has occurred outside the warranty time frame(jewellery only), the return may be accepted however any repair cost will be at your own expense.

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

JEWELLERY RETURNS

Jewellery returns will be handled in the same manner. However, it is important to recognise that there are no returns or exchanges permitted for earrings. this is due to concern for hygiene. Please choose carefully.

JEWELLERY WARRANTY

This is one year from purchase date. Proof of purchase is compulsory when returning any item.

CONTACT AND POSTAL ADDRESS:

Return items must be sent by track and trace at your own expense. Please note Stolen Girlfriends Club does not take responsibility for any items lost in the process of returning. Once received, your return will be accepted for either store credit, exchange or refund.

 Please send all returns the address can be seen below:

Stolen Girlfriends Club 

37 Mackelvie Street

Grey Lynn 1021

Auckland

New Zealand