EU Returns Policy
European Union (EU) Returns
& Consumer Rights Policy
This policy applies to eligible customers purchasing from stolengirlfriendsclub.com for delivery to countries within the European Union (EU).
EU customers have additional statutory rights under European consumer protection law. These rights take precedence over any conflicting provisions in our standard Returns & Exchanges Policy.
1. Your 14-Day Right of Withdrawal
Under EU consumer protection law, you generally have the right to withdraw from an eligible online purchase within 14 calendar days of receiving your order, without providing a reason.
To exercise this right:
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Notify us of your decision to withdraw within 14 calendar days of delivery.
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Submit your request through our RETURNS PORTAL or contact our customer service team with a clear statement that you wish to withdraw from your purchase.
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Return the item within 14 calendar days of notifying us of your decision to withdraw.
For orders delivered in multiple shipments, the withdrawal period generally begins when you receive the final item.
You may withdraw from eligible purchases even if the items were purchased during a promotional sale or marked FINAL SALE.
CLICK HERE TO MAKE A WITHDRAWAL
2. Refunds
Where you exercise your statutory right of withdrawal:
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We will refund the amount paid for the returned products.
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Where applicable, we will also refund the standard delivery charges associated with the order. Additional costs for express or premium delivery options are not refundable.
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Refunds will be issued using the original payment method unless you expressly agree otherwise.
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Refunds will be processed within 14 calendar days of receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
Store credit or an exchange may be offered as an alternative, but you are not required to accept either in place of a statutory refund.
3. Return Conditions
Customers may inspect products to establish their nature, characteristics and functioning, as they would reasonably be permitted to do in a physical store.
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Please return items with their original packaging and tags wherever possible.
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Items must be securely packaged to prevent damage during return shipping.
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You may be responsible for any reduction in the item's value resulting from handling beyond what is necessary to inspect it.
Missing original packaging or removed tags do not automatically remove your statutory right of withdrawal.
4. Items Excluded from the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where permitted by EU law. These include:
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Products made to your specifications or clearly personalised