• Orders over NZ $200 - Complimentary NZ Post Express Shipping
  - Or NZD $10 Shipping fee

Australia 

• Orders over - AUD $200 - Complimentary DHL Express Shipping
  - Or AUD $20 Shipping fee

Please note custom import & duty fees may be applicable to individual shipping countries and are the customer's responsibility. Please be aware a restock fee will be charged on orders returned due to rejecting your countries duty and import charges.

United Kingdom & Europe

• Orders over -  EURO €150 - Complimentary DHL Express Shipping
  - Or EURO €20 Shipping fee

Please note custom import & duty fees may be applicable to individual shipping countries and are the customer's responsibility. Please be aware a restock fee OF $80USD will be charged on orders returned due to rejecting your countries duty and import charges.

United States & Canada

• Orders over - USD $150 - Complimentary   DHL Express Shipping
  - Or USD $20 Shipping fee

Please note custom import & duty fees may be applicable to individual shipping countries and are the customer's responsibility. Please be aware a restock fee will be charged on orders returned due to rejecting your countries duty and import charges.

• Orders over - NZD $300 - Complimentary DHL Express Shipping
  - Or NZD $40 Shipping fee
  

• Our Rewards customers can redeem loyalty points for Free Shipping vouchers - valid for both NZ and International customers.

we endeavour to get all orders processed and dispatched as fast as possible, within 1-3 business days.

Orders are processed & dispatched Monday - Friday NZ local time.

Orders placed on Saturday, Sunday or Public Holidays will be processed on the next business day.

We use Express delivery shipping methods for all local and international orders. All orders are shipped with tracking information for your convenience and security, however due to the high volume of orders being moved through our courier partners, delivery times may be affected.
Please refer to your tracking details to monitor your order progress as regrettably once your package is dispatched we are not able to control the speed of delivery.

Please be aware that some countries charge their own import duties, taxes and tariffs that are regrettably outside of our control.
Customers are responsible for the cost of these fees and a restocking fee will apply for orders returned due to rejecting import taxes.

We are able to make changes to orders or allow cancellations before they are fulfilled and dispatched.

Once you have received shipping information for your order, we're unable to make changes or cancel your order.

If you would like to edit your order or cancel it entirely, please contact us immediately at online@stolengirlfriendsclub.com.

Order cancellations made after an item has been dispatched may incur a restocking fee.

We do not issue refunds for orders delayed due to late delivery delays from our courier partners.

You may request to have your order delivered without signature, please leave a note for our care team in your order notes. 

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

Please keep in mind that International orders may be subject to local taxes or duties. The payment and knowledge of these charges that may apply to your purchase is not the responsibility of Stolen Girlfriends Club, of which we have no control over.

A NOTE ON UNITED STATES TARIFFS & INTERNATIONAL TAXES:

All orders with delivery into the United States of America are currently subject to taxes and a tariff charge made payable to US Customs - regrettably it is a mandate outside of our control.

We provide the tax and tariff calculation prior to checkout for US customers and any orders returned after initially accepting the tariff and tax charges will be subject to a restocking fee deducted from your refund.

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.

Should the item you purchase become oversold or out of stock, we will contact you immediately to offer you either a refund in full or the option to select another item.