CONDITIONS OF RETURNS:

 All returned items must be delivered to us within 14 days from date of delivery and meet the following criteria to be accepted:

• Item must be unworn, in original packaging with receipt or online invoice enclosed and registered for a return already online.
• Clothing items must be unworn, with original tags attached
• Accessories must be unused, in original packaging and have original tags attached
• Only items directly purchased from Stolen Girlfriends Club flagship stores or stolengirlfriendsclub.com may be exchanged or returned online.
• Returns will not be considered if care instructions have not been followed, including reasonable wear and tear.
• We do not issue refunds with exception of faulty items.
• Sale items are not eligible for refunds
• Gift cards are not eligible for exchange, store credit or refunds. Regrettably, we're unable to replace lost or stolen gift cards, please treat them as cash and keep in a safe place.
• Bespoke or custom ordered pieces are final and not eligible for returns or exchanges.

We apologise if your purchase is faulty, sent incorrectly or does not correspond with the item presented on stolengirlfriendsclub.com. Please contact us at online@stolengirlfriendsclub.com  immediately so we can provide a timely resolution for you.

TO MAKE AN ONLINE RETURN:

Please register your return by logging in here:

If you’re unable to complete an online return registration, please contact us at online@stolengirlfriendsclub.com so our team can assist you with completing a return request before sending your item back to us.

Returns sent without first completing a return registration will be sent back to the customer.

RETURNS BY POST: 

Returns made by post are the responsibility of the customer, including postage fees. Any returns by post should be done through a reputable tracking service.
Stolen Girlfriends Club does not accept any liability for lost returns sent by post, and we’re unable to complete a return request if the item has been lost by postal services.

RETURNS TO STORE:

Flagship purchases may be exchanged at the same store where they were bought, but regrettably we’re unable to process online exchanges in our Flagship locations.

Auckland and Wellington based customers are welcome to drop their online return to one of our flagship locations. Please ensure that your returned item is packaged with original receipts and return documentation included.
Please note our stores serve as drop off points, but your items will need to be forwarded to our Head Office to complete the returns process. 

We apologise if your purchase is faulty, please contact us at online@stolengirlfriendsclub.com or visit the Flagship store your item was purchased within the warranty period so we can find a resolution for you.

TO MAKE AN IN-STORE RETURN:

Returns or exchanges can be made at the Stolen Girlfriends Club flagship store of purchase, or you can register your return online here and send your return back by post.

RETURNS TO STORE:

Flagship purchases must be exchanged at the same store where they were bought.
Purchases made in store will be considered for credit or exchange due to change-of mind within fourteen days of purchase. Items being requested for credit or exchange must have original proof of purchase from a Stolen Girlfriends Club store or accompanying Stolen Girlfriends Club gift receipt.

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

All our products come with a one-year warranty from the date of purchase.
Gold-plated styles have a limited six-month warranty. Proof of purchase is required for repairs or replacements.

To initiate a repair, please email online@stolengirlfriendsclub.com with clear images of the fault, a detailed description, information on how the item has been cared for, and your proof of purchase. Our care team will promptly review your request and reach out to you.

If your repair request is outside our one-year warranty period, contact our care team for a repair quote. We will use our local repair team to assist you.

Please note that general wear and tear, tarnishing, and items bent or out of shape from regular use are not considered manufacturing faults.